FreeWheel, A Comcast Company, comprised of FreeWheel Publishers, FreeWheel Markets, and FreeWheel Advertisers empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video. ABOUT THE OPPORTUNITY Comcast Advanced Advertising is hiring an Operations Engineer based in our New York office. This candidate will help administer the Global Network Operations Center (NOC) which monitors our mission critical line-of-business applications. Specifically, this candidate will be responsible for monitoring, troubleshooting, and acting as Point Of Communication for our real time Production alerts all while upholding our commitment to a high Service Level Objective (99.99% uptime). Aside from the technical aspect, we are looking for someone who can contribute to the overall success of the NOC team. RESPONSIBILITIES Responsible for properly managing all production infrastructure and application alerts Troubleshoot issues and alerts, escalate when necessary Develop and follow Standard Operation Procedure (SOP) documents Track issues and drive to resolution Hand-off report to next shift Work with a globally distributed Operations team Flexibility to work weekends, holidays, and some nights ABOUT YOU Bachelor's Degree or equivalent experience Relevant Network Operations Center/System-Admin experience is highly preferred Experience with Linux, MYSQL, and scripting is preferred Experience working with monitoring systems (Nagios, SCOM, Thruk, etc) a plus Must be detailed oriented and be able to maintain and update relevant system and process documentation He or she needs to be able to effectively communicate and collaborate with diverse, highly educated, and energetic colleagues, both client facing and interdepartmental Comcast is an EOE/Veterans/Disabled/LGBT employer
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