nyc | Senior Customer Success Manager in New York, NY

Senior Customer Success Manager

  • LeagueApps
  • 172 W 104th St
  • New York, NY 10025
  • Full-Time
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Job DescriptionAbout Us:LeagueApps is a fast-growing, venture-backed company that is using data and technology to build the largest community around youth and local sports. We count professional leagues, teams and athletes as investors and partners, and reach millions of people every day through our best-in-class SaaS platform. We re looking for team members who want to be part of building the greatest local sports company in the world.LeagueApps operates at the intersection of sports, technology and community. Our sports management platform powers youth and recreational sports organizations across the country, making sports seamless in everything from registration to payments to communications. More than software solutions, we re creating community, serving as a thought-leader and bringing insights on such important topics as professionalization of youth sports, encouraging girls in sports, injury prevention for youth players, and how technology will affect the future of sport. About The Position:The Senior Customer Success Manager will report directly to the Vice President of Customer Success and be a driving force for activation, retention and growth of LeagueApps customers. This position is responsible for managing relationships with our professional sports teams, as well as with some of the largest, most complex youth sports organizations. You ll be a critical member of the team as the owner of the strategy, launch, training and ongoing engagement of your customer portfolio. You ll also play an integral role in shaping the customer experience we provide and helping our customers get the most value out of our products and services. We want our customers to rave about the LeagueApps experience and service, all thanks to you!Ultimately, you ll have the opportunity to build relationships and own initiatives that will enable a broad range of career pathways at the company. We are at a stage where every single person has the ability to make a huge impact. Responsibilities:Act as a trusted advisor, thought leader and subject matter expert to pro teams and youth sports organizationsOwn the LeagueApps on-boarding process for your customer portfolio, including training on how to best configure and use LeagueApps for their organizationSuccessfully activate new customers and programs converted by SalesRetain and grow your customer portfolio through development and implementation of the ongoing engagement strategy for each customerShare new product improvements and additional LeagueApps services that will benefit your customersCommunicate customer feedback to key stakeholders at the companyWork closely with the Support, Product and Tech teams to ensure partners receive the proper level of serviceYOU ARE THE FACE OF LEAGUEAPPS TO OUR PARTNERS!Likes, Needs, to Win Requirements:4+ year(s) experience in a client-facing customer success or account management roll, ideally at a SaaS companyExperience supporting deployments with large, sophisticated customers across multiple hierarchies of users and groupsProven track record of highly-professional customer service in a dynamic, start-up environmentKnows how to navigate complex organizational hierarchies and build trust and with C-Suite, VP and Director-level contacts in addition to operators of the softwareExcellent communicator who is comfortable articulating how to best utilize our tools and featuresEntrepreneurial, solutions-oriented mindset with innovative ideas to inspire customer loyalty and adoptionAdaptable and able to connect to a wide-range of customer types, from non-technical users to tech wizardsStrong project management skillsFast learner, self-motivated, detail-orientedAble to work well in conjunction with all team members across account management, product, and engineering functionsProficiency in Excel and PowerPoint is preferredBachelor s degree or equivalent work experience requiredWorking at LeagueApps:Equity GrantsHealth Benefits! Medical, Dental, and Vision Health coverageWe'll pay for your sports leagues!Computer, Cell Phone and Gym SubsidiesCulture and work environment that emphasizes teamwork, passion, learning, and fun. Check out our Instagram to see for yourselfSocial impact opportunities through our FundPlay initiative that includes events, volunteering, and grant-makings


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.