Sales Supervisor/ Key Holder (Westwood)


: $27,110.00 - $41,120.00 /year *

Employment Type

: Full-Time


: Non-Executive Management

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! ESSENTIAL JOB RESPONSIBILITIES SALES GENERATION Meet personal and store sales goals Assist in the tracking, monitoring, and communication of business results Ensure an elevated level of sales and service is practiced by all associates; lead by example Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales Ensure all sales related policies and procedures are maintained Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff Maintain a keen interest in the fashion industry and market trends CUSTOMER SERVICE Ensure all associates provide the highest level of customer service Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books Resolve all client problems and complaints quickly and effectively Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise) OPERATIONS Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management Support and assist in staff training in all areas of appropriate register usage and maintenance Understand and properly execute all management register functions Participate in inventories Understand and execute cash control procedures including: bank deposits, safe funds, petty cash Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis MERCHANDISING/VISUAL Assist in the implementation and maintenance of all merchandising/visual directives Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure deliveries are properly processed in a timely manner Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goal HUMAN RESOURCES Assist in the recruitment, training and development of staff Assist in ensuring the integrity of payroll and the payroll process Continually evaluate the performance of each associate and provide constant feedback to ensure results Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary Support and provide follow-up for all training programs, seminars etc Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times DIRECT REPORTS Sales Supervisor(s) Stock Supervisor(s) WORK EXPERIENCE Minimum 3 years retail experience with 1-2 years specialty management. We are an Equal Opportunity Employer M/D/F/V We are an Equal Opportunity Employer M/D/F/V * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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