• T-Mobile
  • $28,110.00 -43,750.00/year*
  • Albany, NY
  • Retail
  • Full-Time
  • 62 S Manning Blvd

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Mobile Associate (MA) work as part of a Retail Team of Experts to bring
the T-Mobile brand to life. They live and breathe T-Mobile! They re
brand ambassadors who create energy and excitement around our products
and services. They are obsessed with the connected world and thrive in
a fast-paced environment, where technology innovations, customer needs
and the Retail experience are continuously evolving. They immerse
themselves in meaningful connections with our customers, and their
ability to build new and deepen existing relationships is unmatched
across the wireless industry. They continuously work to build
expertise in uncovering our customers needs and have a passion to
educate, demonstrate and recommend device and service solutions. This
role is a learning role, where new experts are working with their team
and proactively building skills and competencies, in preparation for
the next level up as a Mobile Expert. As a Mobile Associate, you will
be required to successfully complete new employee training.
What you'll do in your role.
Builds proficiency related to serving and selling to our customers,
while providing a best in class customer experience and building
loyalty by:
Helping customers pick up right where they left off in their
shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of
the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the
bare-bones device and service plan that keep our customers connected
to the people and lifestyle they love, including anything from unique
accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful
questions, informative answers and sharing your expertise.
Approaching service and sales needs with patience, honesty and
empathy.
Becomes skilled with and consistently leverages digital tools in
interactions and onboarding to actively demonstrate:
How our ever expanding-coverage stacks up in our customer s
neighborhood, providing them with a lightning fast LTE network!
Why T-Mobile plans and services will let our customers live
unlimited, feel the love, stay connected and go further.
How we re redefining how wireless is done, down to device and
account inspection, review and troubleshooting.
Completes training on T-Mobile in-store experience, new skills and
processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out
information between customers, learning about innovations in wireless
and technology.
Builds relationships with and partners with T-Mobile employees across
channels, including business and customer service to:
Collectively own the customer experience and resolve issues,
creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
The experience you'll bring.
Passionate customer advocate with the desire to be yourself when
connecting and having fun with our customers.
Desire to be a part of the game-changing T-Mobile store team.
Competitive drive and confidence to succeed in a fast-paced sales
environment.
Willingness to work alongside peers and store leaders, learning and
sharing best practices, while serving customers and providing
resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customer service and/or sales experience, Retail
environment preferred
Associated topics: counter, customer experience representative, customer service associate, retail cashier, retail customer service, sales consultant, sell, seller, service representative, store associate

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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