• Westgate Resorts
  • New York , NY
  • Sales
  • Full-Time
  • 201 E 45th St

Group Sales Manager

SUMMARY

Provide support to the hotel/sales department. Selectively sell group business in corporate, SMERF, government and association markets in the interest of maximizing guest rooms, food and beverage revenue and focusing on short/long-term large corporate accounts and industry relationships.

DUTIES

Achieve established production goals (monthly, quarterly, yearly)

Solicit convention customers from the assigned association/corporate markets. Follow-up on all leads generated through National Sales Organizations, telemarketing, referrals, convention CVB, Chambers and repeat business

Identifies, develop and maintain new accounts through research and solicitation calls

Maintains all sales systems, such as sales records and reports, event calendar, traces of history and potentials

Designs new programs and sales campaigns to develop additional sales from the various market niches

Identifies and analyzes competition, both locally and regionally

Uphold the contracted agreement between the hotel and the group

Develop and maintain relationship with surrounding resorts for overflow opportunities

Plan and participate in Sales trips, training and industry related meetings as directed by Director of Sales

Participate in departmental sales meetings, relevant operational meetings and pre-cons as needed

Assist Director Group & Leisure Sales and Director of Wholesale Sales in public relations, promotional projects or any special projects or tradeshows as required

Assist in implementing procedures set forth by Director Group & Leisure sales and the National Director Group & Leisure Sales. Offer insight and suggestions on best approach to accomplishing these procedures

Follows Sales & Marketing plans

Planning services include but are not limited to, guest rooms, catering, audio visual sales, meetings and food and beverage activities as well as the coordination of any special requirements.

Coordinate and execute all aspects of event arrangements necessary to ensure client objectives and expectations are met.

Assist and negotiate with clients in menu planning, beverage requirements, room set-up, audio visual, decor, detailing and securing services of outside vendors

Confirm times, function space requirement, expected attendance and other pertinent details with the client prior to the event.

Prepare Banquet Event Orders for all functions and group resumes if required as per Hotel standards and follow all B.E.O. protocols.

Prepare and process correspondence, invoices and contracts as per Hotel standards.

Uphold the contracted agreement between the hotel and the group.

Ensure post event follow up with client.

Conduct and participate in site visits and planning meetings with prospective clients when required.

Provide any assistance possible to ensure the smooth operation and success of all events to ensure maximize guest satisfaction.

Know all relevant policies including menus and pricing, deposits, cancellation fees, service charge, guarantee, payment, shipping and receiving procedures.

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

College degree in business management, hotel management or marketing. Minimum 3 years previous hotel sales management experience. Experience in budgeting. Extensive knowledge and understanding of hotel/resort operations. Knowledge previous experience in working with the local and national markets. Event Services experience a plus. Must be competent in computer skills (word processing, spreadsheets, data base). Background in automated sales office systems.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of Manager, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITIES

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear and taste or smell. The team member is occasionally required to sit and stoop, knell, or crouch. The team member must occasionally lift and/or move up to 40 pounds. No special vision requirements.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associated topics: administrative, director of sales, leader, management, manager of sales, principal, regional sales manager, sales leader, team lead, territory manager

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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